Terms & Conditions

At ExcellentPhysio, full cost of treatment should be paid either by cash or by credit/debit card prior to appointment at the time of booking or at the time of each appointment. A receipt will be provided on payment either via email or in hand. Late payment will not be allowed at ExcellentPhysio.

Patients need to see their GP and upon receiving referral letter to Physiotherapist from GP, patients must contact their insurance company for authorising Physiotherapy sessions. Patient must provide their insurance details, policy number and pre-authorisation code for the physiotherapy treatment.
However, patient's card details will be taken at ExcellentPhysio, just in case invoice has not been paid by insurance company. Patient will be provided with a full receipt and details of treatment to claim money from insurance company.

Reminder text messages will be sent out to all patients prior to appointment however patients are always advised to keep a record of their appointment. 24 hours' notice is required to cancel any appointment. Patient may have to pay in full if appointments are not cancelled within given time frame.

At ExcellentPhysio,, therapist will always ask patient for consent prior to any objective assessment or treatment. Therapist will not commence any assessment or treatment if patient has not given consent. Acupuncture is the only invasive form of treatment provided at ExcellentPhysio,, so patients will have to provide written consent.

If a patient is under the age of 18 years, a parent or guardian must always have to be present and provide a consent.

You will be provided with a form to fill in your general details and a questionnaire about your pain and function. Then you will be seen by a physiotherapist who will ask you questions about your current problem, past medical history and medicines in detail. Then the physiotherapist will ask you to uncover the problem area.
If you have leg pain, it would be advisable you wear a pair of shorts and if neck or shoulder pain, then it would be advisable to wear vest. For back pain, you might be comfortable wearing shorts and vest as the therapist might have to assess your upper back and lower limb. You can bring a family member or a friend if you feel uncomfortable.
Once thorough objective assessment done, the therapist will explain you of your diagnosis and will start treatment after receiving consent from a patient. Patient will be provided with advices and exercise programme which can be emailed across to patient for their record.
Patient will be given plenty of opportunities to ask questions related to their problem area.

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. ExcellentPhysio tries to ensure that the information on this website is accurate and complete. ExcellentPhysio does not promise that ExcellentPhysio 's Content is accurate, error-free. ExcellentPhysio does not promise that the functional aspects of the Website or ExcellentPhysio Content will be error-free or that this Website, ExcellentPhysio Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed.

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Website. You may not use this Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on and pursuant to this Website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Website on a temporary or permanent basis.

Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below) and all HTML and other code contained in this Website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by ExcellentPhysio and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

ExcellentPhysio shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company's personal information or material and information transmitted over our system. In particular, neither ExcellentPhysio nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We may include hyperlinks on this Website to other websites or resources operated by parties other than ExcellentPhysio. ExcellentPhysio has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Citizens Advice can give you help and advice about your consumer rights.

 08454 04 05 06
08454 04 05 05 (Welsh language)

All written communication should be addressed to:

239, Cassiobury Drive
WD17 3AN

The ExcellentPhysio team are also available via email on info@excellentphysio.co.uk.