Privacy Policy

ExcellentPhysio has created this privacy statement in order to demonstrate commitment to the privacy of patients.

Collection of data
At ExcellentPhysio, data has been collected on the registration form and contact forms via telephone, email or other form of communication.

What data is being collected
At ExcellentPhysio, Patients will be asked to provide correct information as follows:
1. Name, date of birth, address, phone number, email address
2. Hobbies and social status
3. Employment type
4. Records of phone, email or verbal communication
5. Payment details
6. Records of attendance
7. Details of GP and other health professional involved in patient's care
8. Details of current problem
9. Detailed medical history and previous diagnosis
10. Consultation
Patients are advised to inform ExcellentPhysio of any change in the information given.

Use of personal information
At ExcellentPhysio, with patient's permission, patient's contact information may be used to send out occasional promotional offers or more information about services and products which might be valuable to patients. Patient's information may be used for conducting market research. Patient's information can be handed over to Police, Solicitors or Immigration Officers if legally required by Law.
Patients may opt out of receiving future mailings; see the opt out section of this policy.

Text Messaging
At ExcellentPhysio, patients will be contacted through SMS to notify or remind about appointment.

Patients may be contacted from time to time regarding changes in services or promotional offers about the services through email.
Security of your information
ExcellentPhysio follows strict security procedures in the storage and disclosure of information which have been provide by patients. All patient identifiable information is kept secure. Only therapists who work at ExcellentPhysio have access to such information. This is to prevent unauthorised access or unlawful processing of any personal information.

Retaining Patient's personal data
At ExcellentPhysio, all personal data will be kept for as long as necessary to fulfil the purpose of collection.

Non-disclosure to third parties
At ExcellentPhysio, patient's personal data will not be disclosed to third parties unless patient has given their consent. ExcellentPhysio will never sell, exchange or trade patient's personal information to others for marketing purposes.
ExcellentPhysio may also provide aggregate statistics about patients and their information to reputable third parties but these statistics will include no personally identifying information.

GDPR Notice
At ExcellentPhysio, patient's personal information is kept safe and secure.

The data protection officer
Patients can contact UK information regulator, Information Commissioner's Office(ICO)
• If patients have concerns about how information is being held, processed and/or secured
• If a patient wishes to make a complaint about the personal information being held or processed at ExcellentPhysio.

Opting out
At ExcellentPhysio, it has been believed that regular communication with patients help improving services for future patients. Patients can opt out from any marketing materials or regular communication.
Patient must mention to the therapist at the initial assessment if they wish to opt out.

ExcellentPhysio uses cookies to keep track of patients' visits to website. A cookie is a small file that can be stored by patients' browser on their computer's hard drive. Cookies may be used to compile anonymous statistics related to the use of services or patterns of browsing. When used in this manner patients are not individually identified and data collected in this manner is only used in aggregate. Patients can usually change their browser's settings so that it will not accept cookies, although this may restrict some website functionality.

Should ExcellentPhysio change privacy policy with the changes in legislation, it will post the changes on this website so that patients are always aware of what information being collected, being used and under what circumstances being disclosed.

If you have any queries about this privacy policy or unsure of how your personal information being processed, please email at: or call on 020 80904846